Privacy policy

Privacy Policy

Last updated: 1-10-2026

RosieVale operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the "Services"). RosieVale is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:



• Contact Details: Including your name, address, billing address, delivery address, telephone number and email address.

  • Financial Information: Including credit card numbers, debit card numbers, financial account numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations and other payment information.
  • Account Information: Including your username, password, security questions, preferences and settings.
  • Transaction Information: Including products you view, place in your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
  • Communications with Us: Including information you provide when contacting us, such as customer support enquiries.
  • Device Information: Including information about your device, browser, network connection, IP address and other unique identifiers.
  • Usage Information: Including information about your interactions with the Services, such as how and when you interact with or navigate through them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: When you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
  • Automatically Through the Services: Including information collected from your device when using our products or Services, visiting our websites, or through cookies and similar technologies.

  • From Our Service Providers: Including providers we engage to support certain technologies or collect and process personal information on our behalf.
  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you communicate with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalising and Improving the Services

We use your personal information to provide our Services, including fulfilling our agreement with you, processing payments, fulfilling orders, remembering your preferences and products of interest, sending account notifications, processing purchases, returns, exchanges and other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling product reviews and providing a personalised shopping experience.

This may include recommending products related to your previous purchases and using personal information to improve and personalise our Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, text message or post.

We may also display online advertisements for products or Services on our website or other websites, including advertisements based on products you have previously purchased, added to your basket or interacted with through the Services.

Security and Fraud Prevention

We use your personal information to verify your account, provide secure payment and shopping experiences, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activities, protect public safety and secure our Services.

If you choose to create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other access credentials with anyone.

Communicating with You

We use your personal information to provide customer support, respond to enquiries, deliver effective Services and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government authorities.

We may also use this information to investigate or participate in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

These circumstances may include:

  • Sharing information with Shopify, vendors and other third parties that provide Services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
  • Sharing information with business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share information about you for targeted advertising and marketing based on your online activities across different merchants and websites.
  • Sharing information when you instruct, request or otherwise consent to disclosure, including for product delivery, social media widgets or login integrations.
  • Sharing information with our affiliates or within our corporate group.
  • Sharing information in connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations, respond to subpoenas, search warrants and similar requests, enforce applicable terms and policies, and protect or defend our Services, rights and the rights of our users or others.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through the Services will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the Services.

Additionally, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information available on them.

Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may also be viewed by other users of the Services or those third-party platforms, without restrictions on its use by us or third parties.

Our inclusion of links does not imply endorsement of the content, owners or operators of those platforms unless otherwise stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

Information you send to us may not be secure during transmission. We recommend that you avoid using insecure channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information.

These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline requests where permitted by law.

  • Right of Access / Right to Know: You may have the right to request access to personal information we hold about you.
  • Right to Deletion: You may have the right to request that we delete personal information we hold about you.
  • Right to Correction: You may have the right to request correction of inaccurate personal information.
  • Right to Data Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, subject to certain circumstances and exceptions.
  • Managing Communication Preferences: We may send promotional emails, and you may unsubscribe at any time using the unsubscribe option provided in our emails. If you unsubscribe, we may still send non-promotional emails concerning your account or orders.

Additional Rights for UK and EEA Residents

If you live in the United Kingdom or European Economic Area (EEA), subject to exceptions and limitations under local law, you may exercise the following additional rights:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise these rights where indicated within the Services or by contacting us using the details below.

For more information about Shopify's use of your personal information and any rights you may have, including rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

You may appoint an authorised representative to submit requests on your behalf, subject to applicable law.

Before accepting a request from an authorised representative, we may require proof of authorisation and may ask you to verify your identity directly with us.

We will respond to requests within the timeframes required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us or submitting a complaint to your local data protection authority.

For residents of the EEA, a list of relevant data protection supervisory authorities is available here.

International Transfers

Please be aware that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent UK authority, where applicable.

This does not apply where the information is transferred to a country that has been determined to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the "Last updated" date and provide notice where required by applicable law.

Business Information

Company Name: Zeyron
Store Name: RosieVale
Company Number: 42169913
Tax Number: NL005553188B49
Company Address: Hesterweg 21 Varsselder, Gelderland 7076AT, Netherlands

Email: support@rosievale.com 

Phone Number: +31639543318


Customer Service Hours
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: Closed
We aim to respond within 24 hours.