Frequently Asked Questions
Here are some of our most frequently asked questions.
Sizing & Fit
What size should I buy?
What size should I buy?
We recommend checking the size guide on the product page before placing your order. As sizing may vary between styles, please use the measurements provided to find the best fit for you.
Can you help me pick a size?
Can you help me pick a size?
Of course. If you're unsure which size to choose, please contact our customer service team at support@rosievale.com. We'll be happy to help you find the best fit.
What if it doesn't fit when it arrives?
What if it doesn't fit when it arrives?
If your item doesn't fit as expected, you can request a return in accordance with our Refund and Return Policy. Please make sure the item is unworn, unused and returned in its original condition.
Can I exchange for a different size?
Can I exchange for a different size?
We currently recommend returning the item you don't wish to keep and placing a new order for your preferred size. This helps ensure your replacement size can be ordered as quickly as possible.
Ordering & Changes
Can I cancel my order?
Can I cancel my order?
Orders can be cancelled within 2 hours of purchase. Please contact support@rosievale.com as soon as possible with your order number. If your order has already been processed or shipped, it can no longer be cancelled and you'll need to follow our standard return procedure after receiving your order.
I entered the wrong delivery address. What should I do?
I entered the wrong delivery address. What should I do?
Please contact us at support@rosievale.com as soon as possible with your order number and the correct delivery address. If your order has not yet been processed or shipped, we'll do our best to update it. Once your order has been shipped, we can no longer guarantee that the address can be changed.
Can I change the size or colour after ordering?
Can I change the size or colour after ordering?
Please contact us as soon as possible at support@rosievale.com with your order number and the change you'd like to make. If your order has not yet been processed, we'll do our best to update it. Once processing has started, changes may no longer be possible.
I didn't receive an order confirmation email.
I didn't receive an order confirmation email.
Please check your spam or junk folder first and make sure the email address entered at checkout is correct. If you still can't find your confirmation email, please contact support@rosievale.com with your full name and order details and we'll be happy to help.
Shipping & Delivery
How much is shipping?
How much is shipping?
We currently offer FREE shipping on all orders within the United Kingdom. There is no minimum order value required.
Do you ship internationally?
Do you ship internationally?
At the moment, we currently only ship within the United Kingdom. We may expand our delivery areas in the future.
How long will my order take?
How long will my order take?
Orders are typically processed within 1–3 business days. After processing, delivery usually takes 5–12 business days. Please note that delivery times are estimates and may occasionally vary.
How do I track my order?
How do I track my order?
Once your order has been dispatched, you'll receive an email containing your tracking information.
You can use this information to follow the progress of your delivery through our Track Your Order page.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
My order is running late. What should I do?
My order is running late. What should I do?
Occasionally, deliveries may experience unexpected delays.
If your order hasn't arrived within the expected delivery timeframe, please contact us at support@rosievale.com with your order number.
Our customer service team will check the available tracking information and assist you further.
My order hasn't arrived, or tracking says delivered but I can't find it.
My order hasn't arrived, or tracking says delivered but I can't find it.
First, please check around your property, any designated safe places and with other members of your household or neighbours.
If you still cannot locate your parcel, contact support@rosievale.com as soon as possible. We'll review the tracking information and, where necessary, initiate an investigation with the shipping carrier.
Return & Refunds
What is your return policy?
What is your return policy?
You can request a return within 30 days of receiving your order.
Returned items must be unused, in their original condition, with all original tags attached and in their original packaging.
To start a return, contact support@rosievale.com with your order number and reason for returning the item. Please wait for our return instructions before sending your item.
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
My order arrived damaged, defective or incorrect.
My order arrived damaged, defective or incorrect.
We're sorry if there is a problem with your order.
Please contact support@rosievale.com within 48 hours of receiving your parcel. Include your order number and clear photographs showing the item and the issue.
If the item is confirmed to be damaged, defective or incorrect, we'll arrange an appropriate solution. Eligible return shipping costs will be covered by us.
When will I receive my refund?
When will I receive my refund?
Once your returned item has been received, we'll inspect it and notify you of the approval status within 7 business days.
Once approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time before the refund appears in your account.
Business Information
Company Name: Zeyron
Store Name: RosieVale
Company Number: 42169913
Tax Number: NL005553188B49
Company Address: Hesterweg 21 Varsselder, Gelderland 7076AT, Netherlands
Email: support@rosievale.com
Phone Number: +31639543318
Customer Service Hours
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: Closed
We aim to respond within 24 hours.